DodoPrime Terms and Conditions
DodoPrime Membership — Terms & Conditions
Effective date: 01 September 2025
These DodoPrime Membership Terms & Conditions (“Membership Terms”) govern your purchase and use of the DodoPrime Membership provided by Consumer Recreation Services Ltd (“DodoMarket”, “we”, “us”, “our”). By purchasing or using DodoPrime, you agree to these Membership Terms, our Website Terms of Service and our Privacy Policy. If you do not agree, please do not purchase or use the membership.
1) Key Benefits (What You Get)
- Free standard delivery island-wide on eligible orders for 12 months (our standard delivery rate is waived on every order placed while your membership is active).
- Same-day & surge-date upgrade savings: when you choose same-day delivery or a surge date, we automatically subtract the value of the standard delivery rate, so you only pay the difference.
- 5% off everything on DodoMarket.mu, automatically applied at checkout (see exclusions below).
- Early access to certain drops, pre-orders and flash sales, where available.
- Priority support via WhatsApp, 7 days a week.
2) Eligibility & Account
- You must be at least 18 years old and able to form a binding contract under Mauritian law.
- DodoPrime is for personal consumer use only. It is not transferable, and it may not be used for resale, wholesale, courier, or other commercial purposes.
- Benefits apply only when you are signed in and place orders from the same DodoMarket customer account that holds the active membership.
3) Membership Term, Activation, Renewal & Expiry
- Term: 12 months (365 days) from activation on your customer profile.
- Activation: This is a digital product; once purchased, we update your profile and benefits begin shortly thereafter.
- Renewal: DodoPrime currently does not auto-renew. We typically send reminder emails around 30, 7 and 1 day before expiry. If you do not renew, benefits end on the expiry date.
- If we introduce optional auto-renew in the future, we will notify you clearly in advance and obtain your consent; you will be able to opt out at any time before renewal charges are applied.
4) Delivery Coverage, Cut-offs & Limitations
- Coverage: We deliver across Mauritius. Free standard delivery benefit applies where our standard delivery service is available.
- Same-day orders: Available when the order is placed and paid before 11:30 AM on the delivery day. Same-day slots are capacity-dependent and may be unavailable on peak or surge dates.
- Timing: Delivery is guaranteed for the selected date, but a specific time window is not guaranteed. Most orders arrive in the early afternoon; conditions can vary.
- Preparation lead-times: Some products (e.g., birthday cakes) require advance notice (typically 48 hours). Such items are not eligible for same-day delivery.
- Full, current delivery options and rules are set out on our Delivery Options & Rates page, which forms part of these Membership Terms.
5) Exclusions & Fair Use
- Discount exclusions: The 5% member discount does not apply to: (i) third-party gift cards or stored-value items (if any), (ii) services or items expressly marked as excluded on the product page, (iii) shipping upgrades or add-on surcharges, and (iv) orders where the discount would conflict with specific promotion rules. Unless stated otherwise, member discount cannot be combined with certain coupon codes or partner/affiliate offers.
- Delivery exclusions: Free standard delivery may not apply to oversized, special-handling items, remote-origin products, or deliveries outside normal service zones. Where excluded, standard delivery or special surcharges may still apply.
- Fair use: We may investigate and, where appropriate, suspend or cancel membership benefits for suspected misuse, fraud, bulk/commercial purchasing, resale, or other activity that is inconsistent with normal consumer use.
6) Fees, Taxes & Changes
- Membership fee: The fee displayed at purchase applies for the 12-month term. Prices and benefits may be updated from time to time; any fee changes will not affect your current active term.
- Taxes: Any applicable taxes will be shown at checkout; pricing and tax treatment follow Mauritian law.
- Program changes: We may modify the program (including benefits) to reflect operational, legal, or seasonal realities. Material changes will apply on renewal, not during your current paid term, unless required by law.
7) Cancellations & Refunds
- Change of mind: If you have not used any DodoPrime benefits (no order placed with the 5% member discount applied and no delivery fee waived), you may request a full refund within 14 days of purchase. After benefits have been used, the membership fee is non-refundable.
- Our right to cancel: Where we reasonably suspect or detect misuse, fraud, or breach of these Membership Terms, we may suspend or cancel your membership. Depending on the circumstances, we may decline a refund.
- This section does not limit any non-excludable rights you may have under Mauritian law.
8) Privacy & Data Protection (Mauritius DPA 2017)
- We process your personal data to administer DodoPrime, apply benefits at checkout, manage renewals/reminders, and provide support. Our processing follows the Data Protection Act 2017 (Mauritius) and our Privacy Policy.
- Service notifications (e.g., activation/expiry reminders) are necessary to operate your membership. You can opt out of promotional marketing at any time using the methods described in our Privacy Policy.
- You may exercise your data rights (access, rectification, erasure, objection, etc.) by contacting us (see “Contact Us”).
9) Electronic Contracting & Notices
- You agree that electronic acceptance, records and communications satisfy any legal requirement for written form under the Electronic Transactions Act 2000 (Mauritius), to the extent permitted by law.
- We may send you membership-related notices by email or through your DodoMarket account.
10) Liability, Service Interruptions & Force Majeure
- To the maximum extent permitted by Mauritian law, DodoMarket is not liable for: (i) delays or failures caused by events beyond our reasonable control (including severe weather, traffic, peak-season capacity constraints, strikes, or third-party carrier issues); or (ii) indirect, incidental or consequential losses related to the membership.
- Nothing in these Membership Terms excludes or limits liability where such exclusion or limitation would be unlawful (including liability for fraud).
11) Governing Law & Disputes
These Membership Terms are governed by the laws of the Republic of Mauritius. Courts in Mauritius shall have exclusive jurisdiction over any dispute, without prejudice to any mandatory provisions of Mauritian consumer law that apply for your protection.
12) Contact Us
Consumer Recreation Services Ltd
4, Diego Garcia, Port Louis, Mauritius
Email: customercare@dodomarket.mu
