Frequently asked questions
We made the ordering process quick and easy! Once you've found an item that you like, simply click the ‘Add to Cart' button. When you added all the items you like - process to Checkout.
During checkout, you'll be asked to provide the name and address of the person to whom you're sending the gift, your own details and your payment card information.
You'll also get to choose a delivery date and compose a personal message to be printed on the greeting card. Of course, you can rest assured that all your details are stored and transmitted securely.
We are unable to provide tailored, bespoke bouquets at present. However, we are always open to some modification to the bouquets from our collection. Just make a special note, indicating what kind of modification you would like us to make and we will do our best to accommodate for it. You may start with our catalogue of flower bouquets.
Of course! When you order flowers and gifts online, we include a free personalised message with every order to make your flower bouquet or gift extra special. When you click the "Cart" icon and scroll down, just above the "Checkout" button there is a field where you can tell us what you would like to be written on the greetings card.
Sure, we deliver to all hotels in Mauritius. Please provide the recipient full name and room number. Our courier will deliver your order to the hotel reception and the hotel concierge will take care of the delivery to the room.
We provide same-day flowers and gifts delivery to any location in Mauritius. Your order will be hand-delivered by our driver. You only need to fill during the checkout the "shipping address" with the exact address, name and phone number of the recipient. All deliveries are performed by Bongéni Same-Day Delivery Service (https://bongeni.mu)
We provide international shipping of gifts to a selected list of international destinations. We do not provide flowers and chocolate/sweets delivery internationally at this time.
You can choose delivery today or schedule delivery for a specific day in the future. In either case we only sell freshly-made bouquets, and your flowers will be prepared in the morning on the selected delivery date. The option "Delivery today" is available if you place the order and make the payment before 11:30 am (Mondays - Saturdays). For deliveries on Sunday please place your order by 6pm on Saturday at the latest.
After your order is placed and the payment is concluded and received in our system you will get a confirmation for successfully placing the order. You will receive a notification in advance with estimated delivery window and a special notification when the order is our for delivery.
The most important for successful delivery are accurate contact details: the full name, address and mobile phone number of the recipient. If case the proper is difficult to locate or if the recipient is at the office, university or hospital - detailed delivery instructions would help (please use the Notes field during checkout).
We cannot guarantee to accommodate specific requests for delivery. This is because our couriers need to consider the most optimal route for all the deliveries they are making. However, we usually do our best to take specific requests into account. Usually orders are delivered in the early afternoon (90% of orders are delivered before 4pm). You will receive a notification in advance with estimated delivery window. However, please note that we do not guarantee a specific time of delivery.
Yes, we deliver 7 days a week.
Usually orders with flowers are delivered in the early afternoon (90% of orders are delivered before 4pm). You will receive a notification in advance with estimated delivery window and a special notification when the order is our for delivery.
Yes, most hospitals in Mauritius allow flowers and gifts for their patients (except Apollo Bramwell - Reduit). Hospitals change their regulations from time to time and it is recommended to check with the hospital before placing an order.
Our couriers will do their best to ensure that the recipient gets their gift. The courier will try to speak to the recipient and find the best available option: leaving the order securely on the property, or leaving the flowers with neighbours.
In the event that we're unable to leave the order securely on the property or with a neighbour, the flowers will be brought back to our depot and we'll contact you to arrange a redelivery.
No need to worry! You can use 'Check My Order Status' to find out your order status, which is updated in real time. You will only need your Order number and email address you used while placing the order.
Unfortunately we cannot accept 'payment on delivery'. All orders must be paid for prior to dispatch.
There are a number of reasons why your payment could have failed. The most common reasons are that the bank has declined the card, the security code is incorrect, or the card limit has been exceeded. Sometimes, a credit/debit card may work on some e-commerce websites, but not on others. This is outside our control.
If the payment is not received before we need to schedule your order for dispatch, we regrettably cannot deliver the order. It is therefore very important that you contact us as quickly as possible in case you receive a notification of failed payment.
Returns and exchanges
If you wish to change your order, please contact us via WhatsApp or Email to do so. We'll always do our best to make last-minute changes for you, but we can only guarantee changes (including to the delivery address and card message) requested at least 24 hours before dispatch. During exceptionally busy seasons like Christmas, New Year, Valentine's Day and Mother's Day, we cannot guarantee to accept order changes within 96 hours of the intended delivery date.
Orders can normally be cancelled up to 48 hours before the intended shipment/delivery date. If you wish to change your order, please contact us via WhatsApp or Email to do so. During exceptionally busy seasons like Christmas, New Year, Valentine's Day and Mother's Day, we cannot guarantee to accept order cancellations within 96 hours of the intended delivery date. In the event of return or cancellation, we will provide refund as a store credit.