Shipping policy

We provide same-day flowers and gifts delivery to any location in Mauritius. Your order will be hand-delivered by our driver. You only need to fill during the checkout the "shipping address" with the exact address, name and phone number of the recipient. All deliveries are performed by Bongéni Same-Day Delivery Service (https://bongeni.mu)

We provide international shipping of gifts to a selected list of international destinations. We do not provide flowers and chocolate delivery internationally at this time.

We generally deliver on the same day if the order is placed before 11:30 am local time (10am on the weekends).
After your order is placed and the payment is concluded and received in our system you will get two notifications: confirmation for successfully placing the order and confirmation of the dispatch of said order with estimated delivery time. 
For peak seasons and special occasions (like Christmas, New Year, Valentine's Day and Mother's Day, etc) delivery and/or pick-up times may be adjusted. Adverse weather conditions (e.g. Cyclone class III and IV or Torrential Rain Warning) may cause a delay in the delivery of your order. You will be notified by the courier as soon as possible with the rescheduled delivery date and time.

We charge a flat rate of Rs 250 for same-day courier delivery across Mauritius. Please note that during COVID-19 lockdowns logistic constrains may force us to temporarily increase the delivery rates.

Returns and exchanges

If you wish to change your order, please contact us via WhatsApp or Email to do so. We'll always do our best to make last-minute changes for you, but we can only guarantee changes (including to the delivery address and card message) requested at least 24 hours before dispatch. During exceptionally busy seasons like Christmas, New Year, Valentine's Day and Mother's Day, we cannot guarantee to accept order changes within 96 hours of the intended delivery date.

Orders can normally be cancelled up to 48 hours before the intended shipment/delivery date. If you wish to change your order, please contact us via WhatsApp or Email to do so. During exceptionally busy seasons like Christmas, New Year, Valentine's Day and Mother's Day, we cannot guarantee to accept order cancellations within 96 hours of the intended delivery date. In the event of return or cancellation, we will provide refund as a store credit.

Other questions

Yes! When you click the "Cart" icon and scroll down, just above the "Checkout" button there is a field where you can tell us what you would like to be written on the greetings card and provide us with the desired delivery date. Your note will be printed or handwritten on the DodoMarket greetings card.
If you forget and/or are unable to locate the right field, feel free to email us the information at info@dodomarket.mu or just reply to your email receipt.