FAQ

Can I place an order in your online store and get it delivered at my hotel room?

We provide next working day hand-delivery to any hotel in Mauritius. Your order will be delivered by our courier to the concierge or front desk of your hotel. Please let the hotel know you are expecting a package and make yourself available for order receipt at the selected time of delivery. If you could not make yourself available to personally receive the order, please instruct the front dest to accept package on your behalf and collect it upon your return to the hotel.

Kindly fill the "shipping address" with the exact address of the hotel, with the respective room number. Please make sure that the recipient's name is exactly the same as the BOOKING NAME or REGISTERED GUEST NAME at the hotel. When the hotel cannot find a booking under the name on the package, they may reject to accept it.

Do you provide international shipping?

Please note that we do not to support international shipping at this time.

When will my order be delivered?

We generally deliver on the next working day if the order is placed before 11:30AM local time.
After your order is placed and the payment is concluded and received in our system you will get two notifications: confirmation for successfully placing the order and confirmation of the dispatch of said order with estimated delivery time. Once the courier is on the way you will be able to track your order in real time. 
For peak seasons and special occasions (e.g. Christmas, New Year) delivery and/or pick-up times may be adjusted. Adverse weather conditions (e.g. Cyclone class III and IV or Torrential Rain Warning) may cause a delay in the delivery of your order. You will be notified by the courier as soon as possible with the rescheduled delivery date and time.

What is the cost of delivery?

We charge a flat rate of 19€ (nineteen euros) for next business day delivery to any hotel in Mauritius. For purchases above 100€ (one hundred euros), we offer free next day hand delivery.

Can I include a gift note?

Yes! When you click the "Cart" icon and scroll down, just above the "Checkout" button there is a field where you can tell us what you would like your note to say and provide us with the desired delivery date. Your note will be handwritten on our house stationery.
If you forget and/or are unable to locate the right field, feel free to email us the information at info@dodomarket.mu or just reply to your email receipt.