Very Nice products
I scheduled the delivery date and with no notice it was cancelled by Dodomarket on the day of delivery due to an issue with the payment. I wish customer services had contacted me prior say there was an issue and we could have tried again. I ended up re-ordering and paying the same day premium and it was therefore costly, time consuming and stressful. The product is good and was delivered after all which is why I will give 3 stars not 1.
Thank you for taking the time to share your experience with DodoMarket Flowers & Gifts. We are glad to hear that you were satisfied with the quality of our products and apologize for the inconvenience you faced regarding the delivery.
We understand your frustration with the unexpected cancellation of your initial order. Our records show that the payment was retained by your bank, which led to the cancellation as we did not receive the payment confirmation. We attempted to resolve this by requesting proof of payment and advising you to check with your bank. We also tried reaching out to you via phone to address the issue promptly but were unable to connect.
We appreciate your effort in placing a new order for same-day shipping. Despite a slight delay in sourcing all products from a single store, we are relieved to know the order was successfully delivered.
Your feedback is invaluable to us, and we are continuously working to enhance our communication and customer service. We hope to serve you better in the future and assure you of our commitment to customer satisfaction.
DodoMarket Flowers & Gifts
Great service, prompt responses, professional, awesome items... keep it up!!
Very satisfied with the service, prompt and efficient. The products are of very good quality and really appreciate the way how each step until delivery is monitored and reported.
The person who received the gift loves it as it makes them happy to receive flowers and the gift of L'Occitane Lavender Relaxing Giftset? too