Returns & Refunds

Thanks for shopping with DodoMarket Flowers & Gifts!

Before placing an order please note that our photos represent the original artwork or creation design. However, no two handmade creations are exactly alike. Variations in colour, shading, texture, shape and grain are inherent in any handmade item, especially those with hand-fused glass elements and each creation is unique and vary slightly comparing to the original image. This also means that every handmade creation you purchase is truly one-of-a-kind.

All of the creations we sell are made in limited quantities, custom-made and they are considered collectable items. This includes original artwork such as paintings, original artist sketch books, custom apparel or anything else handcrafted. Most commonly in the industry such items are not refundable. However, we work hard to make sure that you are happy with your purchase and accordingly we promise to do our very best to deliver not only great creations, but also amazing customer experience. To ensure this we are offering an easy and fair return and exchange policy:

  • You may cancel an order at any time prior to shipment;

  • In an unlikely event that we sent you the wrong item or you received a damaged or defective item, please report this directly to the courier or call us at 5936 1280  immediately upon delivery, so we can correct the problem ASAP at our expense;

  • If you are not satisfied with your purchase for any reason, DodoMarket Flowers & Gifts offers complimentary return for exchanges. Simply contact us by email within 14 days after delivery. Should you decide to return your DodoMarket creation, please note that in exchange you will receive a store credit with 30-days validity equal to the value of your returned item;

  • To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase.